Family Locator - iLocateMobile

iLocateMobile – Coefficient Software Systems Pvt Ltd(“iLocateMobile,” “Family Locator,” ”we,” or “us”) care about your privacy and will take all the necessary steps to protect it. Please read the following to understand what information we collect through our mobile app and website and you readily accept the policies outlined below.

1. Information we collect

We receive the following information from you:

During registration, we collect your name, email address, mobile phone number. When you add details of the person you want to track then we may collect that person’s name, email address and mobile phone number. We may collect transaction ID when you use our premium service.

During the service we collect your mobile phone’s location details via GPS, Wi-Fi or network operator‘s tower signal, unique user identifier, mobile device identifies, IP address, mobile operating system data, mobile network identification data, mobile phones SMS logs in case of premium service. We may also collect your IP address, browser cookies, referring pages urls, mobile carrier type, device type and model, mobile device operating system and based on your mobile phones settings, your geo-location data, including GPS coordinates and Wi-Fi details.

2. How we use your collected information

We use your to provide a safe, efficient and personalized experience. We use your information to:

Assess your needs to determine suitable products or services.
Send you requested product or service information.
Provide custom, personalized content and information, including advertising
Administer your account.
Send you push notifications when you are using our app. If you do not want these notifications, you can manage your preference either through your device or app settings depending on your device type. You can also contact us at support@ilocatemobile.com
Send you a newsletter.
Send you marketing communications.
Conduct research and analysis.
Respond to your questions and concerns.
Display content based upon your interests.

We may also collect analytics data to measure traffic and usage trends for the service.

3. Sharing of your Information

We may disclose your personal information:

As required by law, such as to comply with a subpoena, or similar legal process.
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
To any other third party with your prior consent to do so.

4. Children’s privacy

Our Service allows parents to keep track of their children’s location and whereabouts on mobile phone devices that the Parent has added to their account. The Service is intended to be used by children under 13 only with significant parental involvement and necessary approval. You can obtain the "iLoc Parental Consent Form" document, which must be completed, signed, and returned to us. At any time, if you suspect that we inadvertently had access to data from a child under 13 without your consent, please contact us via e-mail at support@ilocatemobile.com. We can then analyze this request and prevent future occurrences for the same.

5. How we protect your information

When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions regarding security on our Web site, you can contact us at support@ilocatemobile.com

We are not responsible for invasion by third parties of any privacy settings on your device. You can reduce these risks by using safe practices of common sense, such as choosing a strong password, using different passwords for different services, not accessing our website or app from public or shared computers.

6. Third Party Analytics

We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Family Locator Service. Tools like Firebase collect information sent by your browser or mobile device, including the pages you visit, your use of third-party applications, and other information that assists us in analysing and improving the Service.

When you utilize the Family Locator Service via a mobile device, we may receive, collect, and store unique identification numbers linked with your device or our mobile application (such as UDID, Unique ID for Advertisers ("IDFA"), Google Ad ID, or another identifier), as well as details including your mobile carrier, device type, model, and manufacturer. Additionally, we may gather information about your mobile device's operating system brand and model, phone number, and, if permitted by your mobile device settings, your geographical location data, such as GPS coordinates, Wi-Fi location, or similar information pertaining to your device's location.

7. Third Party Networks

We reserve the right to share your information or permit third-party ad networks, social media companies, and other third-party services to gather information about your usage of the Family Locator Service over time. This allows them to show advertisements that could be pertinent to your interests on the Family Locator Service, as well as on other websites, applications, services, or devices you use.

All third-party services we work with use the minimum amount of your data. Here is the list of our main long-term service providers:

Third-party provider	Purpose	Country of residence
Infrastructure Providers such as Microsoft Microsoft Azure	Storing information, overseeing server and domain management, as well as hosting our servers and networking equipment	United States
Payment Providers such as, Apple and Google	Processing of payments, in-app purchases and subscriptions	United States
Marketing service providers, analytics and diagnosis such as Google Analytics	Enhancing our marketing efforts, track the effectiveness of advertising campaigns, analysing our app's performance fixing bugs, improving our product	United States

8. How Can I Update User Access or Deactivate my Account?

If your personal information changes, or if you no longer desire our app Service, you may email us at support@ilocatemobile.com to deactivate your account. You may also update or amend your personal information in your profile settings within the Family Locator app or by emailing us.

Uninstalling the Family Locator app from your mobile device will not delete the personal information that has been retained about you. Your user content can be deleted permanently by emailing a request to support@ilocatemobile.com.
You can also delete your account at iLocateMobile app > menu > my profile > Delete Account.

9. How Can I Manage Communication with Family Locator?

You may "opt out" of receiving marketing or promotional emails from us by following the instructions in those emails or by emailing us at support@ilocatemobile.com

If you opt out, we may still send you non-promotional emails, such as emails about your accounts.

10. Your Right to be Forgotten

If you wish for us to delete all information we have about you, please contact us at support@ilocatemobile.com

Please be aware, however, that we may need to keep certain information for record-keeping purposes, transaction completion, or to comply with legal obligations. You also retain the right to file a complaint with a data protection authority regarding our collection and use of your personal information.

For further details, please reach out to your local data protection authority. If you believe your personal data has been processed in a manner inconsistent with GDPR regulations, you have the right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then inform you of the progress and outcome of your complaint.

11. Changes to Our Privacy Policy

You may, at your discretion, request modifications or updates to this Privacy Policy periodically. It is recommended that you review this page regularly. We will update the policy by changing the ‘last modified’ date at the bottom of this page. If there are minor changes to this Privacy Policy or in how iLocateMobile will use your personal information, we will not notify you either by prominently posting a notice of such changes or by directly sending you a notification.

12. Contact

You can contact us regarding this privacy statement by emailing us at support@ilocatemobile.com

Modified Date - 24'th April 2024